8 Telephone Etiquette Tips – International Business Protocol and Social Etiquette

 

phone manners

Jun 16,  · Having good phone etiquette is a great starting point for providing a great customer experience. This initial contact could mean a lot when it comes to getting a picture of your business and what it stands for. Make them feel at home. Great phone manners make people feel better about doing business with you. Telephone Etiquette and useful Telephone Tips. Presenting a professional image, both in person and on the telephone is very important in the office skills profession. Following these Simple Telephone Tips can help you present a professional image on the telephone. Jun 25,  · Good phone manners are essential in any business setting--whether you work at home or in an office. But for those us who work at home, the distractions that go along with it can sabotage even our best phone selves. Use these tips for good phone manners while working at home to be sure you always sound professional while working from your home office.


Phone Etiquette - The 5 Most Important Rules You Need to Learn


Presenting a professional image, phone manners, both in person and on the telephone, is very important in the Office Skills profession. Taking care of your customers over the telephone and making them feel well informed and appreciated is essential. Whether you are the front office receptionist or an executive secretary, the following phone tips should always be followed.

Speak clearly. A picture paints a thousand words but the caller on the other end of the phone can only hear you. They cannot see your face or body language. Therefore, taking the time to speak clearly, slowly and in a cheerful, phone manners voice is very important. Use your normal tone of voice when answering a call. If you have a tendency to speak loud or shout, avoid doing so on the telephone.

Do phone manners eat or drink while you phone manners on telephone duty. Only eat or drink during your coffee break or lunch break. Do not use slang words or Poor Language, phone manners. Never use swear words. Address the Caller Properly by his or her title. Good morning Mr. Brown, Good afternoon Ms. Never address an unfamiliar caller by his or her first name. Listen to the Caller and what they have to say. The ability to listen is a problem in general but it is very important to listen to what the caller has to say.

It is always a good habit to repeat the information back to the client when you are taking a message, phone manners. Verify that you have heard and transcribed the message accurately. Be patient and helpful. If a caller is irate or upset, listen to what they have to say and then refer them to the appropriate resource.

Never snap back or act rude to the caller. Always ask if you can put the caller on hold. If phone manners are responsible for answering multiple calls at once, always ask the caller politely if you may put them on hold, phone manners. Remember that the caller could have already waited several minutes before getting connected to you and may not take lightly to being put on hold.

Never leave the person on hold for more than a few seconds or they may become upset and hang up. Always focus on the call, phone manners. Try not to get distracted by people phone manners you. If someone tries to interrupt you while you are on a call, politely remind them that you are on a customer call and that you will be with them as soon as you are finished.

Always identify yourself properly, phone manners. When calling a client or customer, whether in person or when leaving a message, always identify yourself properly by providing your name, company name and contact telephone number. For example, phone manners, "Good afternoon Mr. Brown, this is Ms. Brown from Officeskills. My telephone number is Also, be aware of people around you while talking on the phone.

Be discreet! Someone next to you phone manners overhear confidential information that could negatively affect your business. Avoid leaving long winded messages. Remember, someone has to phone manners to your message, write it down and then act upon it.

Your message may be just one of many messages that need to be handled. It is often a good habit to write down or type out your message in advance. Keep it brief and to the point. The General Receptionist Skills Online Course will help you obtain the basic telephone etiquette skills and soft skills necessary to perform professionally and efficiently the daily duties required of a receptionist.

This course includes 6 weekly lessons and focuses on the most important skills for the General Receptionist including telephone etiquette skills, duties, listening, and communication skills. Join at any time and work at your own pace. You will have up to six months to complete the program. The mission of officeskills.

Telephone Etiquette, phone manners. Tips for the Receptionist or Secretary Presenting a professional image, both in person and on the telephone, is very important in the Office Skills profession. Making Calls 1. Stay Connected For general inquiries, please contact me at the email address below. Our Mission The mission of officeskills. All Rights Reserved.

 

Proper Phone Etiquette for Work And Home

 

phone manners

 

Jun 16,  · Having good phone etiquette is a great starting point for providing a great customer experience. This initial contact could mean a lot when it comes to getting a picture of your business and what it stands for. Make them feel at home. Great phone manners make people feel better about doing business with you. Jun 25,  · Good phone manners are essential in any business setting--whether you work at home or in an office. But for those us who work at home, the distractions that go along with it can sabotage even our best phone selves. Use these tips for good phone manners while working at home to be sure you always sound professional while working from your home office. Your phone doesn’t have to be on all the time and you don’t always have to answer it immediately. Learn to use your phone’s features like silent ring, vibrate and voice mail to handle the times when your phone would be bothering others if it rang and you answered it. Be in control of your phone, don’t let it control you! Speak softly.